Meet the newest addition to the HOPE family, Jennifer L Wolford.

Jennifer is the new Chief Operating Officer for Operation HOPE. In her role, she hopes to provide collaborative, forward thinking leadership while enhancing existing programs and preparing them for growth and scale. Additionally, she is looking forward to guiding HOPE’s teams to innovate our service delivery and expand our reach through technology and online based solutions. 

She comes to us from the Rollins Center for Language & Literacy where she served as Director of Strategy and Operations.

Her role with the Rollins Center was intently focused on eradicating illiteracy in American and beyond by supporting those who interact with children on their path to 3rd grade reading proficiency targeting areas of high poverty with generational lack of access to quality educational experiences.  In 2014, the Cox Campus – a free online learning experience for professionals who work with children from prenatal through 3rd grade and their families – was created with an original first year membership of 600 early childhood educators.  Leading the development of the Cox Campus to what it is today, membership has reached over 120,000 with members from all 50 states and 42 countries made up of Public Health hospital staff, early childhood educators, higher education researchers and education influencers.  Many national experts and Early Childhood Organizations consider Cox Campus the best online learning experience for literacy development in the country for professionals who work with our youngest and most vulnerable populations.

Mentoring and helping others with financial challenges has been a passion of hers for more than 20 years. She says, “Having the opportunity to come to work everyday doing this on a national level is extremely fulfilling. I’m excited to foster innovative approaches to our work to expand our reach and impact.”

As a transformational executive with vision and imagination, Jennifer has an accomplished background of achieving audacious goals and leading innovative digital solutions that translate live interactions into online scale. She has a consistent track record of growing organizations through high performing teams dedicated to operational excellence with an extensive expertise in business strategy, people management and organization development, particularly in the technology and professional services arena.

Jennifer started her career in collegiate athletics as a basketball coach and later transitioned to work in operations in the tech industry in Atlanta. Switching sectors in 2003, she was one of the founding members of the Georgia State Senate Budget & Evaluation office for the Georgia General Assembly.  Beyond government and tech, her experience ranges from customer experience in live, online instructor lead training and call center operations to accounting, finance and operations in manufacturing.

She received her BBA in Finance from The University of Georgia and her MBA from Georgia College & State University in Milledgeville, Georgia.  

Jennifer has been married to Randy Wolford for 28 years and they have 2 children, Makenzy 18 and Jackson 13.  If you ever meet Jennifer, you will quickly pick up on her fanaticism for all things University of Georgia and passion for helping people.