Jana N. had long struggled with financial uncertainties, and her credit score, which was in the 500s, told the story. Overwhelmed by her financial situation, which included a few outstanding collection accounts, Jana realized she needed support and guidance to navigate the journey to rebuild her credit. That’s when she found HOPE and Tiffany Nance, her financial well-being coach.

Tiffany approached Jana’s delicate situation with professionalism and empathy. They began their journey together by developing a comprehensive work plan specifically tailored for Jana. This plan outlined strategic steps to improve her credit score and provided practical insights and solutions into the core elements of her financial health.

Over the course of two years, Jana followed the plan to the letter, with Tiffany encouraging and cheering her on every step of the way. She watched as her credit score steadily increased — proof of her hard work and Tiffany’s coaching. The real breakthrough moment came on an ordinary morning when Jana checked her credit score for the first time in three months. To her astonishment, it had soared to 750.

Excited and almost in disbelief, Jana immediately captured a screenshot of her score and sent it to Tiffany with a simple message: “Look!” This milestone was more than just a number; it was a gateway to new opportunities and an improved outlook on life. With her improved credit score, Jana was approved for a new vehicle loan with a low interest rate, and obtained $35,000 in credit.

This achievement was a significant turning point in Jana’s financial empowerment journey. She was no longer a bystander in her financial life but an active participant in shaping her financial future.

With newfound confidence and a solid financial foundation, Jana is now setting her sights even higher. Her next goal is to purchase a home in the next. Thanks to Tiffany’s guidance through Operation HOPE, Jana is well on her way to building a secure and prosperous future.