Operation HOPE Press Releases

Bain Capital Stands with Survivors of Hurricane Michael with Commitment to the HOPE Disaster Fund

Keeping with Bain Capital’s history of supporting communities in need following disasters, the firm has committed $100,000 from the Bain Capital Relief Fund to the Operation HOPE Disaster Fund, to support financial disaster recovery for survivors of Hurricane Michael.

Operation HOPE is grateful for this partnership and generous commitment that will extend our impact in the affected area through HOPE Coalition America (HCA), the central arm of HOPE’s national disaster preparedness and recovery programming division, HOPE Inside Disaster. Through the HOPE Crisis Hotline and HCA on-site counseling centers, our financial wellbeing coaches are helping survivors mitigate credit issues, develop emergency budget counseling, communicate with creditors, obtain SBA loans, prevent foreclosure, and prepare for the future.

About the Bain Capital Relief Fund

The Bain Capital Relief Fund was launched in 2017 and serves as an ongoing vehicle through which the firm can quickly and effectively deploy philanthropic dollars to organizations delivering humanitarian relief and ongoing reconstruction assistance to those affected by disasters. The Bain Capital Relief Fund was created after many years of employee-driven giving in the aftermath of natural disasters, including Hurricane Katrina and Hurricane Sandy, the 2010 earthquake in Haiti, the 2011 tsunami in Japan and the Boston Marathon bombing.

The Relief Fund made its first set of grants to support relief and reconstruction after the 2017 hurricanes in Puerto Rico. It builds on Bain Capital’s commitment of time, expertise, and resources to a wide array of nonprofit organizations around the world since the firm’s founding.

About Bain Capital

Bain Capital is one of the world’s largest multi-asset alternative investment firms with approximately $105 billion in assets under management. Based in Boston, Massachusetts, the firm has offices in 18 cities around the world and a global team of more than 1,000 professionals. Bain Capital operates through its business units which include Bain Capital Credit, Bain Capital Private Equity, Bain Capital Public Equity, Bain Capital Ventures, Bain Capital Double Impact, Bain Capital Life Sciences, Bain Capital Real Estate and Bain Capital Partnership Strategies.

Operation HOPE and AFCPE partner to certify HOPE Inside financial wellbeing coaches

Global financial dignity and economic empowerment nonprofit, Operation HOPE, Inc., announced today a partnership with the Association for Financial Counseling & Planning Education® (AFCPE®) to certify HOPE financial wellbeing coaches with the Accredited Financial Counselor (AFC®) designation. The AFC® certification program includes comprehensive life-cycle financial education, providing HOPE coaches with the knowledge and skills to assist clients in complex financial decision-making. At present, 60 coaches within Operation HOPE’s national HOPE Inside network are participating in the program funded by the Citi Foundation.

“We are pleased to work with AFCPE to expand the capabilities and credentials of our financial wellbeing coaches,” said John Hope Bryant, founder, chairman, and CEO of Operation HOPE. “Through our programming model, our coaches drive the mission of HOPE every day in underserved communities around the country.”

HOPE Inside is a model of community uplift that has transformed the work of HOPE, installing HOPE financial wellbeing coaches inside community locations, including, bank branches, grocery stores, college campuses, medical facilities, and in workplaces as an employee financial wellness benefit.

“AFCPE believes that all people, regardless of income or background, deserve access to the highest standard of professional financial coaching, counseling, and education,” said Rebecca Wiggins, AFCPE executive director. “We are excited to partner with Operation HOPE and applaud their focus and commitment to high standards, inclusion, and dignity for all people.. The investment that Operation Hope is making by certifying more than 60 professionals through the AFC® program demonstrates their commitment not only to their coaches but to the communities that they serve. The AFC® provides the financial knowledge and skills that allow professionals to meet their clients no matter where they are in their financial journey and help place them on a path to financial well-being.”

In the past five years, the award-winning HOPE Inside model has transformed and extended the reach of HOPE — growing from one location on the West Coast to more than 120 locations in both urban and rural communities, in more than 20 states, connected with more than 40 partners, touching almost 3 million lives. There are commitments for 450 new HOPE Inside locations in the next 18 months, with a goal of 1,000 operational locations by 2020. Each office holds consumer credit counseling certification, CFPB, FDIC, U.S. SBA, EITC, HUD, and FEMA applications and partnerships, and through HOPE Inside, Operation HOPE is the only organization certified by the Federal Financial Institutions Examination Council to operate within a bank.

About Operation HOPE, Inc.
Since 1992, Operation HOPE has been moving America from civil rights to “silver rights” with the mission of making free enterprise and capitalism work for the underserved—disrupting poverty for millions of low- and moderate-income families across the nation. Through our community uplift model, HOPE Inside, which received the 2016 Innovator of the Year recognition by American Banker magazine, Operation HOPE has served more than 2.8 million individuals and directed more than $2.7 billion in economic activity into disenfranchised communities—turning check cashing customers into banking customers, renters into homeowners, small business dreamers into small business owners, minimum wage workers into living wage consumers, and uncertain disaster victims into financially empowered disaster survivors. Project 5117 is our multi-year four-pronged approach to combating economic inequality that aims to improve financial literacy, increase business role models and business internships for youth in underserved communities, and stabilize the American dream by boosting FICO scores. Operation HOPE recently received its fourth consecutive 4-star charity rating for fiscal management and commitment to transparency and accountability by the prestigious non-profit evaluator, Charity Navigator. For more information: www.OperationHOPE.org. Follow Operation HOPE on Twitter and Facebook @operationhope

AFCPE® ensures the highest integrity of the financial counseling profession by certifying, connecting and supporting diverse professionals. Our comprehensive certification programs represent the gold standard for financial counseling, coaching, and education, including the AFC® (Accredited Financial Counselor®) certification which is accredited by NCCA and nationally recognized by CFPB and Department of Defense and the FFC® (Financial Fitness Coach) designed in partnership with Sage Financial Solutions.



Caryn Anderson
(404) 660-0573

Rachael DeLeon
(614) 368-1046

Operation HOPE receives fourth consecutive 4-Star Rating from Charity Navigator

Global financial dignity and economic empowerment nonprofit Operation HOPE, Inc. has received its fourth consecutive 4-star rating from the nonprofit evaluator, Charity Navigator, for demonstrating strong financial health and commitment to accountability and transparency. The coveted 4-star rating is Charity Navigator’s highest rating.

“Only 13 percent of all nonprofits we rate have received at least 4 consecutive 4-star evaluations, indicating that Operation HOPE outperforms most other charities in America,” Michael Thatcher President and CEO of Charity Navigator said. “This exceptional designation from Charity Navigator sets Operation HOPE apart from its peers and demonstrates to the public its trustworthiness.”

Receiving four out of a possible four stars indicates that Operation HOPE adheres to sound governance and other best practices that minimize the chance of unethical activities, and consistently executes its mission in a fiscally responsible way.

“This rating continues to elevate Operation HOPE as a best-in-class organization,” said Operation HOPE Founder, Chairman, and Chief Executive Officer, John Hope Bryant “Kudos to our entire team for working hard to make this happen again this year.”

SunTrust brings HOPE Inside to Atlanta Public Schools

SunTrust Banks, Inc. (NYSE: STI), a pioneer in offering HOPE Inside in its branches announced today plans to expand the HOPE Inside program to Atlanta Public Schools (APS) teachers and employees. HOPE Inside is an award-winning financial empowerment model provided by global for-purpose organization Operation HOPE. This sponsorship is part of the company’s onUp movement to advance financial confidence across America.

Traditionally, HOPE Inside installs Operation HOPE financial well-being coaches in bank branches, government offices, grocery stores, and other community locations to provide financial dignity counseling, including credit and money management, homeownership preparedness and small business development programs, all offered at no cost to the client. HOPE Inside the Workplace is a segment of the HOPE Inside model that is offered as an employee wellness benefit at organizations.

Through this new partnership with APS, an Operation HOPE financial well-being coach will have an office on site at the District’s central office, the Center for Learning and Leadership (CLL) Building, located at 130 Trinity Avenue, SW, in downtown Atlanta. The financial well-being coach will be available to meet with APS employees every day of the week – either in the office at the CLL, or at the employee’s work site.

SunTrust currently sponsors financial well-being coaches in 17 HOPE Inside branch locations throughout Georgia, Florida, Tennessee, North Carolina, Alabama, Maryland, and the District of Columbia. The APS partnership will now bring this programming to more than 5,000 teachers and employees, who serve students across Atlanta.

The HOPE Inside network now stands at 100 locations across the country, with more than 450 new locations scheduled to open within the next 18 months. This is tied to the goal of 1,000 operational locations by 2020. Locally, HOPE Inside the Workplace is currently offered to employees of the Atlanta Police Department, also through sponsorship by SunTrust, and Hyatt Hotels.


Throughout our more than five year partnership with Operation HOPE, we have helped nearly 18,000 clients move from financial stress to confidence,” said Jenna Kelly, SunTrust Georgia Division CEO. “Our purpose of Lighting the Way to Financial Well-Being across America aligns well with Operation HOPE’s mission of financial empowerment. SunTrust looks forward to continuing our shared commitment through this natural extension with Atlanta Public Schools.”

  “This commitment by SunTrust, our valued strategic partner, will contribute to the financial wellness of thousands of our local teachers and administrators,” said John Hope Bryant, founder, chairman and CEO of Operation HOPE. “Personal financial stress is the most common cause of stress in the workplace—we are grateful for the partnership, and commend Atlanta Public Schools leadership for taking this step to empower employees.”

“We are grateful to Operation HOPE and SunTrust for bringing the HOPE Inside program to Atlanta Public Schools (APS),” said Dr. Meria J. Carstarphen, Superintendent of Atlanta Public Schools. “Having this program at APS means that our employees have access to professional financial counselors who can provide them with sound economic advice. HOPE Inside is an empowering program for our staff, and we are so excited to be part of it.”

Angela Thomas-Anderson joins Operation HOPE as Executive Vice President of Strategy and Implementation

ATLANTA – Jan. 29, 2018  Global financial dignity and economic empowerment nonprofit, Operation HOPE, Inc., announced today that Angela Thomas-Anderson has joined the organization as executive vice president of strategy and implementation. In this role Thomas-Anderson has responsibility for helping to expand Operation HOPE’s footprint by creating and institutionalizing repeatable and measurable operational best practices.

With over 20 years of global thought leadership experience, Thomas-Anderson will contribute her unique breadth and depth of business acumen acquired from executive roles at several Fortune 500 corporations in technology, manufacturing, oil and gas, healthcare, financial services, and professional services industries, and from the world’s leading humanitarian not-for-profit agency. She began her career as a Wall Street financial analyst with J.P. Morgan. Her hands-on approach and strategic insights have enabled her to successfully create and reinvigorate operations which yield sustainable value. Her experience leading infrastructure development, business transformations and integration, sales strategies, workforce solutions, procurement, and grants/contracts management throughout Africa, Asia, Australia, Europe, North and South America, will adeptly support the transformation of Operation HOPE.

A strong passion for helping others is exemplified through Thomas-Anderson’s civic and community service engagements. In 1993, she was appointed the Envoy to Senegal by the International Olympic Committee (IOC) and served in this capacity through to the 1996 Centennial Olympic Games in Atlanta, Ga.  She is a former director of the Atlanta Regional Commission (ARC) Workforce Board and chairperson of the youth council, and former director of the Georgia Minority Supplier Development Council.  Currently, she serves as an education strategy subcommittee member for the Fayette County Visioning Board and is a professor at INBRASC, a São Paulo, Brazil-based global supply chain graduate degree education and learning institution.

Thomas-Anderson holds an MBA in International Business from the J. Mack Robinson School of business at Georgia State University, including graduate studies at Groupe Ecole Supérieure de Commerce (ESC) in Toulouse, France, and a Bachelor of Business Administration degree in finance from Howard University in Washington, D.C. She resides in the Metro-Atlanta area with her spouse, and they have a son and a daughter.  Thomas-Anderson will report directly to Dr. Anita Ward, president of Operation HOPE.

Operation HOPE announces preliminary results of the HOPE Community Impact Study

ATLANTA – Jan. 30, 2018 – Global financial dignity and economic empowerment nonprofit, Operation HOPE, Inc. today announced preliminary results of the HOPE Community Impact Study. The Impact Study is a research initiative intended to derive understanding of community wellbeing, behaviors, and needs, by associating credit score with community-level attributes, such as violent crime, homeownership, employment, income, education, and healthcare. In examining these relationships, Operation HOPE is creating an indicator model of community wellbeing based on measures of financial inclusion. The Impact Study comprises credit scoring data, financial partner impact data, and socio-economic data from related government entities. Initial research findings confirm the importance of financial literacy and inclusion on community wellbeing. The research was conducted across 299 of the largest metropolitan counties (by population) in the U.S.

The first phase of the research which examined the impact of credit score on occurrences of violent crime, found that communities with higher average credit scores were significantly less likely to have high occurrences of violent crime. Among low-to-moderate income communities, increasing the average score from 616 to 744 was found to increase the likelihood of that community being in the safest quartile of U.S. communities by approximately 20 percentage points—controlling for median household income, among other attributes.

The HOPE Community Impact Study initiative, launched in February 2017, is being led by the HOPE Research and Impact Institute, the thought leadership and research arm of Operation HOPE.  Detailed preliminary findings of will be unveiled at HOPE Global Forums | 2018 Annual Meeting that will be held in Atlanta March 26-28.

Mike Kemp joins Operation HOPE Alabama Board of Directors

ATLANTA – Jan. 15, 2018 – Global financial dignity and economic empowerment leader, Operation HOPE, Inc., has appointed Mike Kemp, president and CEO of program management and consulting firm, Kemp Management Solutions, to its Alabama board of directors.

With more than 27 years in the construction industry, Kemp has managed or built more than $6 billion in construction projects.

Kemp was recognized by the business community in the Birmingham Business Journal’s 2010 Top 40 Under 40, Leadership Birmingham’s Class of 2012, 2013 Best in Minority Business Awards – Executive of the Year and Leadership Alabama Class of 2017. He is also a member of the Downtown Rotary Club of Birmingham. His board leadership includes: Board of Directors for Downtown Rotary Club, Board of Directors for REV Birmingham (Executive Committee), Board of Directors for Business Council of Alabama (1st Vice Chairman) and Iberia Bank Alabama Advisory Board.

A Birmingham native, Kemp has been married to his wife, Ursula, for 25 years. They have two sons James Michael, and Jaylin. He holds an associate’s degree in Mathematics, and a Bachelor of Science degree in Civil Engineering from the University of Alabama at Birmingham.

Operation HOPE is a for-purpose organization working to disrupt poverty and empower inclusion for low and moderate-income youth and adults.

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